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Kenya Evisa Issues And How To Solve Them From India

Last Updated : 23-Jan-2024

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30-second Summary

Embark on a seamless Kenyan adventure with the hassle-free Kenya Electronic Travel Authorization (e-Visa), specifically crafted for tourism, business, and family visits, eliminating the inconvenience of airport hassles. However, travellers can face various problems when applying on the government website. Some of these E visa problems include:

    Declined credit/debit cards could be due to insufficient funds, card restrictions, or 3D secure verification issues.

    Ensure all information and documents are accurate and complete before submitting.

    If the email indicates a payment issue, double-check your card details and ensure sufficient funds are available. Contact your bank if the issue persists.

Solutions can vary, but to skip any hassles from the beginning, you can apply for your Kenya visa on Atlys!

Kenya ETA Problems For Indians

Since there is no Kenya visa on arrival for Indians, you must get a Kenya visa before travelling, such as the e-visa for Kenya. But you know the Internet can be a blessing and a curse at times. Here are the potential Kenya ETA problems that can occur when applying for a Kenya visa online.

Problem 1: Uploading Documents

The first problem you might face is uploading your required documents. The portal is very specific about the upload size for the documents, and if your documents don't match the size to a tee, you won't be able to upload them.

Problem 2: Creating An Account

Another e-visa for Kenya problem is that when you try to create an account, it says that "email already exists, " which can be worrying if you don't remember creating an account before.

Problem 3: Payment Failed

Lastly, and the most frustrating, the Kenya e visa payment failed error. It'll give the following error:

"Whoops, looks like something went wrong"

The major problem is the 3D-secured card. The Kenya eVisa payment portal will keep giving you an error message stating that you must use a 3D Secure-enabled card.

Another message that you might get is the "Error Kenya evisa Payment Failed" if you have a 3D-secured card. Frustrating right? If your error states that the e-visa payment failed, there are a few things you can do to fix it.

I'll discuss this in the next section.

All these issues can make you give up on applying for the Kenya evisa for Indians, and make you think your trip to Kenya is not worth all the trouble.

How To Solve The Kenya E Visa Problems

Throughout all these stressful and unending issues with the Kenya visa, I found several solutions to these issues that you can try.

Use Atlys

I highly recommend using Atlys because you'll get your Kenya evisa in no time, without the struggle of going back and forth calling banks and using different bank cards, which doesn't guarantee a successful application in the end.

The easiest way to apply for your Kenya visa from India is through Atlys. You can complete your visa application within 10 minutes and get your visa a few days later.

Best of all, you won't struggle with a message stating that your Kenya evisa payment failed, as Atlys offers and accepts a wide variety of payment methods.

With a quick Kenya visa processing time, you will have your visa in no time!

Try The Login And Forgot Password

So, you don't know why you're unable to create a new account with your email because you haven't used it before. Then you should try the login option and choose 'forgot password.' Then, you'll be able to continue with your application.

Call And Notify Your Bank

So, before you start the payment, which is made online, it's best to call your bank and notify them that you're making a bank transfer.

This is often a mistake we make. After all, you won't think it is important to notify your bank because you are just making a transfer. But, without notice, the bank blocks the transfer and will not allow it to go through.

Calling your bank also works if you have already filled out the application form. Then, after the payment step, the website gives you the error that the Kenya e-visa payment failed.

Try A Different Bank Card

If your bank card is a 3D-secured card, but you still cannot make the payment, I suggest you try a different bank card that is still a 3D-secured card as well.

Contact The Administrator

If the time elapses during payment, please don't start a new application, as that might cause more issues. Instead, they suggest that you contact the Kenya evisa portal administrator. You can get their details on the official Kenya e-visa website.

I highly recommend using Atlys to save yourself the time and hassle of going back and forth to follow up on your application.

Try A Different Browser

One very helpful tip when trying to complete the payment is to use a different browser. Multiple travellers have reported that when they use a different browser, they had success in completing the payment.

Check The File Size

The other Kenya e Visa problem is the document upload portal. If you get issues when uploading your documents, check if the file size doesn’t exceed 293 KB and is in JPEG.

Also, ensure that the documents you upload are clear and easily readable.

You can read our existing blog on Kenya evisa for Indians for more information on the requirements and in-depth content.

Why Was My Kenya Visa Declined?

There are several reasons why your Kenya tourist visa for Indians gets rejected. However, since each situation is unique, there are no set explanations for why visa applications are denied.

    Criminal Record: Your application for a Kenya tourist visa for Indians may be rejected if you have a criminal record.

    Inaccurate Information: If you provide false information or do not meet the Kenya visa requirements, it will lead to the automatic rejection of your visa.

    Inaccurate Documents: Inappropriate document uploads will also lead to the automatic rejection of the visa. Therefore, it is always recommended to double-check your visa application before you submit it.

If you have any Kenya e-Visa problems, use Atlys for a quick and easy solution!

All Done

Now that you know the potential Kenya e-visa payment problems, you can get on the evisa portal and learn how to solve them. Then, you can start your Kenya visa application and start travelling.

For more information on Kenya, be sure to check out our different blogs on Kenya visas.

Government Sources

At Atlys, we only want to provide credible information. As such, we only get our information from credible government sources. All information was gathered from reputable sources such as:

Frequently Asked Questions

There are multiple types of visas that Indians can apply for. Here are the common Kenya visa types:

    Kenya E-Visa: The e-visa to Kenya is an online visa that can be used to visit Kenya for tourism purposes. This visa allows a stay period of 90 days at a time:

    Kenya Transit Visa: The Kenya transit visa is used when you have a lengthy layover and want to explore Kenya by leaving the transit area. The transit visa allows you to stay in Kenya for up to 3 days.

    Kenya Business Visa: When business travellers want to visit Kenya, they can apply for a Kenya business visa. This visa will allow them to attend business meetings or conferences in Kenya.

    Kenya Work Visa: The work visa for Kenya is used for travellers who want to live and work in Kenya. For this visa, Indians must first have a job offer or contract from Kenya.

If you want to learn more about Kenya visas, visit our detailed blog about Kenya visas.

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