Malaysia Visa Problems and Payment Issues


8 min read

Can't make your Malaysia Visa payments?

Well, you are at the right place. We will take you through what you need to do to solve these problems.

Having Problems With Your Malaysia Visa For Indians? Use Atlys!

Atlys will ensure no problems with your application process, payment issues, or any delays in your application.

Atlys's application process only takes a few minutes, and you can complete the application in the comfort of your home.

Wondering how?

Download Atlys app, choose your travel dates, scan your passport, fill in some details, take your visa photo directly on the app, pay, and you are done! It can't get simpler than that!

And if something isn't working, why waste time? Instead, give Atlys a try!

Malaysia eVisa for Indians - application process on Atlys app

What Problems Will I Encounter During The Malaysia Visa For Indians Payment process?

There are several online payment problems today. The first problem, and the most frustrating one, is that the payment keeps getting declined. Which makes the Malaysia e-visa payment unsuccessful and frustrating.

The second problem was that my browser seemed to be a problem.

I've read some comments on Tripadvisor, and people said they had the same problem.

The Malaysia visa problem is the portal saying "new application" even after you have made payment. The other problem is the Malaysia visa payment is not working. You'll notice the multiple charges on your account if you continue to try to make payments.

Another problem I saw on Tripadvisor is that people tried different cards, but the payment still didn't go through.

Is The Malaysia Evisa Site Down?

Since September 26, Malaysia's eVisa website, which allows applicants to submit visa applications online, has been offline.

A lot of people had submitted and paid for their applications, but because the site was down, it caused a lot of stress as their trip was close by and flights were booked.

As a result, Indian nationals must now submit their visa applications in person at Malaysian consulates.

Indian visitors can apply for Malaysia evisa through Atlys or get a visa-on-arrival. That's if they arrive in Malaysia via Singapore, Thailand, Indonesia, or Brunei with a valid visa from either nation and don't want to personally visit the consulates in Delhi, Mumbai, or Chennai.

Having An Error Message When Paying For Your Malaysia Visa Application.

When you apply on the Malaysia government portal, you may experience payment issues. Because India's normal bank card will not allow the payment to go through.

You will need to have either a "Mastercard," "Visa," or "UnionPay" (it does not have to be under your name). It has a 3D Secure System and is open to international transactions.

If your card has all of these and you still can't make a payment, you can try paying at another time or with a different card. Please also note that after you receive the "e-mail address verification message," you need to click the "approve" button and proceed with the payment within 24 hours.

Otherwise, your application will time out, the system will not accept payment, and you will need to create a new application. If the problem persists, you should contact your bank for assistance. In case you still can't make a payment,

If the Malaysia evisa payment unsuccessful, you should try to make the payment in 2 to 3 days, as suggested on the Malaysia government portal.

If you want to pay with your normal bank card without any payment issues, use Atlys. Since it allows all Indian bank cards to pay without any hassle.

Malaysia eVisa Payment Issues And Their Solution

What Should I Do If I Encounter A Payment Page Error When Making A Payment?

Here are some suggestions to assist you with your issue that I have discussed in detail later in the blog:

  • Try to apply and pay directly on the Atlys app to not receive any errors;
  • Try using a different bank Credit Card to make your payment;
  • Try to check with your local bank regarding the payment issue;
  • Try to clear your internet browser's cache history;
  • Try to use another internet browser (i.e., Firefox, Google Chrome);
  • Try using a different computer/laptop.

If you have not made any payment yet, kindly delete the current application and reapply for a new one.

What Should I Do If I Am Unable To Register Or Login To The VISA Website?

There are several reasons you might not be able to register or log in. Here are some suggestions to assist you with your issue:

  • Use Atlys to resolve this issue instantly
  • Ensure that you are not using a public computer
  • Try to clear your internet browser's cache history
  • Try to use another internet browser (i.e., Firefox, Google Chrome);
  • Try to use another computer/laptop
  • Ensure you are not using any VPN

You might be unable to register or log in if you're applying from Malaysia, Israel, North Korea, and Singapore.

What Can I Do If My Malaysia Visa Online Payment Won't Go Through?

Suppose your Malaysia eVisa payment doesn't go through. In that case, you can do a few things.

Suppose you completed the Malaysia Visa application process. You submitted all the required documents and completed the Malaysia visa application form. Now all that is left is the Malaysia visa processing fee you must pay.

Unfortunately, you can't complete the payment process. Don't give up! There is a light at the end of the tunnel, and I'll get you through it. Just follow these tips, and you'll pay in no time.

Use Atlys

If you want to experience a seamless and effortless visa application process, use Atlys.

Unlike most services, you do not need to log onto your computer or laptop to apply for your visa. Instead, you can download the app and apply for the Malaysia eVisa straight from your phone.

You also get onboarded on what you must do when applying for your visa on the app. It will give you 0 trouble when filling out the form or making your payment.

Try Using An International Bank

This may sound weird, but it really works. So, I dove into google to determine if other people had the same problem. During my deep dive, I found that people suggested using international banks in India.

I discovered that your payment gets declined because the visa portal wouldn't allow some local Indian bank cards to make payments. For this reason, an international bank would allow you to make an international payment and will complete the visa payment.

Call Your Bank

Let's say you switched to an international bank to pay your visa fee, but your payment still won't go through. The problem lies then with your bank.

First, you must call them and ask if they have any record of the payment; if they do, they most likely declined the payment because it's a foreign payment. Then after you tell them that the payment must go through, one of two things will happen. The first thing is that the payment will automatically go through, and the second thing is that you might need to redo the payment, but this time it'll go through.

Coming up next is another solution for your payment problems!

Try Another Browser

This sounds crazy, but many people recommended this and said it works. First, try different browsers like Safari, Firefox, Chrome, and Internet Explorer. Then, if you've already tried one, try the other. This might help the payment process.

But if you don't want to try this or have already tried it, try my next solution.

Get Someone Else To Pay The Malaysia Visa Fee For You

This is one of the first things that came to mind while I struggled, but unfortunately, it's not as easy as it seems. You're lucky if you know someone living in another country, but if you don't, this can be tricky.

Also, because of all the scams people are hesitant to give their bank details online, which makes sense. So I recommend that you try and see if you can get someone, but then again, make sure before you pay them because they might be scamming you.

I still recommend you use Atlys as this is the best way by far to solve the Malaysia visa problem

Do Research

My final solution is to do some research; somewhere on Google, you can find a solution for your specific situation. Over the past year, I started to understand what people meant when they said, "Google is your best friend," because you can find anything you want with a search.

Suppose any of these above solutions don't apply to you, and you've tried everything. In that case, your payment still won't go through for some reason. Do research. Go have a look at Facebook Groups, Reddit, and Tripadvisor. Someone out there is sitting in the same situation as you, and they have a solution.

There You Go!

My words of wisdom and solutions are done for the day! But, hopefully, this helps you so you can resume your excitement for your Malaysia trip. Keep an eye out because I will continue writing posts for countries with Visa payment issues.

Written By: Tiaan Botha

Frequently Asked Questions

What Is The Eligibility Of Malaysian e Visa For Indian Citizens?

Indian passport holders can apply for a Malaysia e Visa. You can only apply for a Malaysia e Visa online.

Applying to Malaysian Missions abroad or through the Malaysia e Visa India Application Centre can make you eligible for a business trip.

The eVisa Malaysia for Indian citizens is valid for only a single journey (single entry visa) to Malaysia and is issued for 3 months. You can stay for a maximum of 30 days on this evisa Malaysia.

Is Malaysia Issuing Tourist Visa Now?

**Yes.**The Malaysia eVisa is a single entry visa and should be used within 3 months from the issued date.

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