Turkey E-Visa Problems And Payment Issues For Indian Nationals

Last Updated : 14-Jan-2024

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30-Second Summary

Indian nationals applying for a Turkey visa from India can do so on Atlys or the government website. While the government website is easy to use, it does have some problems related to email confirmation and payment.

Here are some payment tips you can use for the Turkey e-visa payment problems:

    Ensure your card has a 3D-secured payment system.

    You must use either a Master, Visa, or UnionPay bank card.

    Try to use a different card if payment problems persist.

    Try and use a different browser.

    Make sure you have stable internet connectivity.

Use Atlys for your e-visa to Turkey for an efficient and seamless application.

Are you ready for your Turkey experience but can’t seem to finalise your Turkey e-visa? This is a hassle and can cause unnecessary frustration. Luckily, in this blog, we will guide you through the common problems and provide you with solutions.

Let’s check it out!

Understanding The Common Problems

Indian nationals must get a Turkey e-visa from India to visit the country. The government portal allows you to complete your application in 4 steps. However, common problems can occur when applying for your e-visa. Some problems can be avoided easily by simply ensuring your card is either a Master, Visa, or UnionPay card, has a 3D-secured payment system, and is eligible for International payments.

Even if you meet the requirements, some issues can still occur. Here are the two main issues:

Problems Paying Your E-Visa

The most common issue with the government portal is when trying to pay for your Turkey e-visa application. This is very frustrating and causes delays. 

Some application payment issues include:

    Payment Rejection: One of the major issues is payment rejection. After you have provided all your card details, the payment gets rejected.

    Unsupported Bank Cards: The Turkish e-visa website only allows Master, Visa, or Union Pay bank cards, which limits travellers from obtaining an e-visa.

    Payment Glitches: Sometimes, you might face unusual payment glitches. An example is being returned to the payment screen after you paid your visa, yet your visa still gets processed, just without confimation.

    Browser Compatibility: Certain browsers give out an error when you try to pay your e-visa to Turkey.

    Internet Connection Issues: Payment issues can persist when you pay your e-visa fee while you lose your internet connection. This can cause your funds to be deducted but still show that your visa is unpaid.

Problems Receiving The Confirmation Email 

One of the problems includes not receiving the confirmation email. Once you have submitted your application, you must receive an email confirming your application was received and what the following steps will be. However, this email is not always received. 

Without the confirming email, you can’t pay your e-visa fee nor submit your application for processing, causing your application to be delayed and your travel date to creep closer.

Atlys provides an easy online application system without the problems mentioned above. Get your e-visa to Turkey on Atlys hassle-free.

Solving The Turkey E-Visa Issues

Now that we have seen the possible problems you can face during your application. Let’s look at what we can do to fix these problems:

Fixing The Payment problems

Here are some useful tips you can use when encountering some Turkey e-visa issues:

    Use Atlys: Use Atlys for your Turkey e-visa for a quick application and various payment methods, including a credit/debit card or an approved mobile wallet.

    Ensure your details are entered correctly: Usually, card payments are caused by incorrect information. Ensure that your card details are entered correctly, you have sufficient funds, and your card is international payment compatible.

    Your card must meet the requirements: The Turkey portal only allows you to use a Master, Visa, or Union Pay card. Also, your card must have a 3D-secured payment system in order to work. If you use the correct card but still get rejected, try using another approved card.

    Check your visa status: Payment glitches are unpredictable and can have various solutions. One glitch is that you get returned to the payment screen after paying your visa. If this happens, take your reference number and check your visa status. You might find your visa being processed or approved.

    Use another browser: Some payment issues may be because of your browser type. Try using a different browser if payment problems persist. Sometimes, clearing your browser’s cache and cookies can also help.

    Ensure your internet is stable: When paying your visa during a drop in internet connection, your payment might be rejected. Ensure that you have a stable connection when paying your fee.

    Contact the Turkey e-visa help desk: If all else fails, contact the Turkey e-visa help desk for some assistance.

Fixing The Problem Of Receiving The Confirmation Email

Without the confirmation email, you cannot continue your e-visa application. Here are a few tips you can try when experiencing this problem:

    Check Your Spam/Junk Mail: In certain cases, your email might end up in your junk or spam mail. Be sure to check it when waiting for your email from the Turkish government.

    Use Another Email: Try to use another email. Sometimes, using a different email address can fix the problem.

    Use a Gmail/Hotmail Account: If you still experience the problem after changing your email, try to use either a Gmail or Hotmail account.

    Contact The Help Desk: If all else fails, contact the help desk for assistance with the email problems.

Use Atlys to avoid any of the application for payment issues. Atlys will keep you updated on your visa processing, and with various payment options, you can definitely pay your visa fee.

Apply For Your E-Visa For Turkey on Atlys

With Atlys, you can apply for your Turkey e-visa in under 5 minutes. This quick, easy, and hassle-free online application will leave you with an approved e-visa in no time. And best of all, you will receive your funds back if your visa arrives after the provided date.

To apply for your visa on Atlys, follow these easy steps:


    Go To Atlys: Visit the Atlys website and start your online application.


    Enter Your Travel Details: Select the date you plan to arrive in Turkey.


    Upload Your Documents: Upload the required documents, which include your passport, photo, and other supporting documents.


    Pay The Visa Fee: Use one of the easy online payment options to pay your Turkey e-visa fees.


    Submit Your Application: Once you have provided all the details and paid the fee, you can submit your visa application for processing. Once approved, you will receive your e-visa for Turkey.

For more details on the Turkey visa for Indians, check out our in-depth guide on Turkey visas for Indians.

In conclusion, the e-visa application on the government website is simple but can give you some problems when it comes to payment. Luckily, the solution to all your problems is Atlys, where you can get your e-visa hassle-free.

Good luck with your application, and enjoy your Turkey trip!

Frequently Asked Questions

It is advised to apply for your visa at least 4-5 days before your travel date. This will allow sufficient time for the Turkey visa processing time or any unexpected issues.

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