Vietnam E-Visa Problems and How to Solve Them from India

Last Updated : 18 Apr 2024

30-Second Summary

When applying for a Vietnam eVisa as an Indian citizen, there are several issues you might encounter, such as:

  • Payment problems, like failed transactions or multiple charges.

  • Technical issues, like blank or grey screens and error messages.

  • Or difficulties in viewing or downloading their approved visas or uploading visa photos.

To address these problems, you can use platforms like Atlys for a smoother application process, check your payment method, or try different browsers.

For more information and tips that can help ensure a successful Vietnam eVisa application, please check out the blog.

You can easily apply for your Vietnam visa online by applying for an electronic visa. This allows you to obtain a visa without visiting an embassy or consulate. However, there are some technical issues when choosing this option. Let's look at the common Vietnam e-visa problems and what we can do to fix them.

Use Atlys to avoid any Vietnam e-visa problems. At Atlys, we will assist you through your applications by ensuring your documents are correct and by keeping you updated about your visa processing.

What Are Some Issues When Applying For Vietnam eVisa For Indians?

To be honest with you, there are quite a few Vietnam e visa problems that you might encounter when applying. Here are some of the most common problems travellers face:

Vietnam e Visa Payment Problems

One of the most common issues is when you try to pay online, and your Vietnam visa payment fails or charges you the visa fees. Still, your application will state ‘Unpaid Application’ or something similar.

Or you might try to pay, and the browser would go to a blank page, and you can do nothing about it. Or you will be charged multiple times for the visa.

Blank Or Gray Screen

When you try to review your Vietnam e visa application, there will be nothing and will show you a blank or grey screen.

Error Message

People receive this error message 'Order is paid successfully/paid failed or in processing. According to the new regulation of the payment gateway, if your payment failed or you canceled the payment, please create a new evisa application. Sorry for the temporary inconvenience'.

The error message is a common problem faced during payment problems.

Unable To See Or Download Visa

At times you cannot see your approved visa or cannot download the visa at all. This can be very frustrating if you need to fly within a few days or need your Vietnam visa urgently.

Cannot Upload The Visa Photo

Many say that they cannot upload the visa photo, or when they do upload it, they cannot see their uploaded image. Instead, it would show them the default image that the eVisa portal has set as an example.

All these Vietnam e visa problems could mean that you can potentially make a mistake when applying for your Vietnam e visa, and you'll experience a Vietnam e visa delay or worse, a rejection.

If you go to Tripadvisor, you will find these and many other Vietnam visa problems.

Use Atlys for an easy and hassle-free online application to avoid any of the Vietnam e-visa application problems.

How Can I Solve The Issues For Vietnam eVisa For Indians?

In many of the issues I mentioned above, the immigration service is either slow, of little or no help at all.

So we have to be creative and smart about how we can get rid of or solve these problems. And I have come up with some solutions that can help you out!

Use Atlys

If you have issues such as the Vietnam eVisa portal not working on your browser or you cannot pay for your visa. In that case, your best and safest bet is to use Atlys!

Why Atlys makes the process easier:

  • You will not have to sit and talk to your bank for hours trying to sort out the payment issues.

  • The payment issues such as double charging will not happen with Atlys.

  • Atlys offers a wide range of payment options, including credit cards such as Visa, Mastercard, and American Express, debit cards, mobile wallets, and dozens of other payment cards accepted worldwide.

​​It’s really quite simple to apply through Atlys; all you have to do is:

  1. 1

    First, go to the Atlys online portal.

  2. 2

    Select your destination.

  3. 3

    Next, scan your travel documents.

  4. 4

    Lastly, pay the visa fee and submit your application.

Check Your Payment Method

The first step in resolving Vietnam e-visa payment failure issues is to ensure that the Vietnam e-visa system accepts your chosen payment method. Most commonly, credit cards and online payment platforms like PayPal are accepted. If your payment method is not supported, consider using an alternative option that is accepted by the system.

Try Using A Different Bank

In many cases, if you are using a small Indian bank account to pay for your eVisa fees online, it might not work.

In that case, try using a bigger bank or even an International bank card to pay on the eVisa portal. You can even try to use someone else's bank card to see if it would.

Call Your Bank

The next option is to check directly with your bank.

This is helpful if you have already paid your visa fees and the visa application shows that your visa fees are pending.

Call your bank and check if your visa payments have been deducted from your account or if it’s still pending. You can tell them to reverse the payment and refund you if the visa fees have been deducted.

Contact The Vietnam e-Visa Support Team

If all else fails, it's advisable to reach out to the Vietnam e-Visa support team directly. They are well-equipped to provide specific guidance and assistance in resolving the Vietnam e-visa payment failed errors. Visit the official website of the Vietnam e-Visa system to find the contact information for their support team.

They will also be able to assist with issues such as double charging.

Use A Different Browser

Many suggest that using a different browser would solve the problem.

For example, if you use Safari, the eVisa portal might give you a problem. In that case, you must use a different browser, such as Chrome, Opera, Firefox, or Microsoft Edge.

If you use a VPN or an adblocker on your browser, make sure you disable it when applying for your visa.

A different browser can solve your problems like payment not going through, not seeing the payment page, you cannot upload your documents, etc.

Clear Cache And Cookies

Clearing the cache and cookies in your browser can help resolve payment issues. These files can sometimes interfere with the payment process. Go to your browser's settings, clear the cache and cookies, and then attempt the payment process again.

Use Your Phone

If you still cannot resolve the problems, try applying for the eVisa using your smartphone.

I know, you must be thinking, if your computer didn't work, how would the phone help. This trick is especially useful if you cannot view the payment page or your uploaded image.

But trust me, and use your phone to apply for the eVisa. Or simply download Atlys on your phone.

Ask For Help

You can ask your friend or a family member if they can help you pay online or if you can borrow their browser.

The best will be if you have someone in Vietnam who can assist you. If not, I suggest you try one of the other options I gave you first.

Do Your Research

If you have encountered a problem not mentioned in the blog, I suggest you do some additional research. And remember, google is your best friend!

You can ask a question in a forum, on Reddit, on Facebook groups, on TripAdvisor, or on any website that can assist you. Or maybe someone else has experienced the same issues and can provide some helpful information. Or you can read our blogs on Vietnam Visa for Indians if you have any visa-related questions.

Reasons For Rejections Of Vietnam eVisa For Indians

While we are on the topic of the potential problems you might face. Therefore, I thought it would be helpful to include reasons that could cause a Vietnam visa rejection.

Submitting The Visa Application Late

Since there is a time difference between the two countries, it could result in some delays in the processing time of your visa. Also, the number of visa applications the immigration services receive each day is a lot. This could result in your visa getting delayed or rejected if the requested day has passed.

Incorrect Information On The Form

If you make any spelling mistakes or provide incorrect details on the application form, it could result in your application getting rejected. For example, it could be a spelling mistake, incorrect date of birth, wrong passport number, or if you give your old passport number instead of the new one.

Incorrect Entry Port

Let’s say in your visa application, you said you would enter Vietnam via Ho Chi Min airport. However, once you got the visa, you decided to travel through a different port of entry in Vietnam. In this case, the immigration officers will reject your visa due to the wrong port of entry Vietnam visa; they will not allow you to enter and ask you to return to India and apply for a new e-visa.

Submitting Incorrect Documents

If the supporting documents that you submitted are incorrect, it could mean that your visa can get rejected. For example, this could be the incorrect size of the documents or format.

Incorrect Visa Photo

The passport photo that you provided when applying online could be incorrect. Therefore, you must make sure that the visa photo you provide for your Vietnam eVisa application meets the requirements.

To avoid the frustrating processing of submitting wrong documents and making mistakes, use Atlys and get your visa approved fast.

Common Mistakes To Avoid When Applying For Vietnam eVisa For Indians

To make sure that you do not encounter any problems and that your visa application doesn't get rejected, try to follow these helpful tips:

  • Apply In Advance: Apply at least 10 to 7 days before your trip to ensure you get your eVisa on time.

  • Accurate Information: Make sure you provide the information you provide matches the valid passport or the passport you will use when travelling.

  • Correct Size Photo: The passport photo must have dimensions of 4 cm x 6 cm in portrait mode, less than 1024 KB in size, and in JPG, JPEG, or GIF format. You can use Atlys's free photo tool to get a perfect visa photo.

  • Correct Port Of Entry: Make sure you enter the country from the point of entry that you requested when applying for your eVisa. You will be denied entry if you enter the wrong port of entry.

  • Check Visa Validity: You arrive in the country before the expiry of your visa validity.

  • Verify Your Details: Make sure that you double-check all the information on your visa application before submitting it.

  • Check Your Visa Status: Also, check the e-visa Vietnam status of your application if the approval is taking too long. DO NOT just wait for an email with your visa. You must go on the portal, download the approved eVisa and print it.

When using Atlys, we will assist you in avoiding any of the common mistakes by ensuring your documents and details are provided accurately.

You Are Ready!

And there is everything that you should be mindful of when applying for your Vietnam eVisa/ Vietnam tourist visa and the solutions that you can try.

For now, forget all your worries and just focus on packing your bags for your trip.

Government Sources

Atlys provides accurate and up-to-date information, hence why all the information in this blog has been gathered from a trusted government website:

Frequently Asked Questions

No, As of January 2024, the website is still functional. However, you might still experience some issues with the website.

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