Kenya E-Visa Payment Issues And Solutions

Last Updated : Jan 30, 2024

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30-Second Summary

US citizens looking to travel to Kenya must have a visa before entering the country. With the e-visa system, getting a visa can be a breeze. However, sometimes, the internet can have a few payment problems. Here are some tips you can use when encountering some payment problems:

    Utilize the Atlys platform for a seamless application process, offering diverse payment options.

    Consider leveraging PayPal specifically for the convenience of settling visa fees.

    Verify that your card is equipped with a 3D_secured payment system for security.

    Explore the possibility of delegating the payment of visa fees to a trusted individual.

Let's look at these tips and more in detail!

US citizens can apply for the Kenya electronic travel authorization (ETA). This is similar to an e-visa, allowing you to enter Kenya for a short period for tourism purposes. This is a completely online process, allowing you to obtain a visa without leaving your house.

However, there are some problems when it comes to applying for and paying for the ETA and the e-visa online.

In this blog, I will refer to the ETA as an e-visa. Let's go through the possible problems you might face and get tips on how to fix them.

What Problems Will I Encounter During The Apply for Kenya ETA Process?

Once you have gone through the Kenya ETA application process, uploaded all the required documents, and completed your visa application form, all that's left is to make the online visa payment.

But this is where the problems occurred. These are some of the main problems:

    3D-Secured Error: The website constantly provided an error message stating that I needed to use a 3D Secure-enabled card.

    Wrong Card Error: Secondly, I tried to pay with a VISA and Mastercard from different banks, but I still got this weird error message.

    Document Uploading Error: The website constantly gave me an error message stating my document was not clear enough and that I should provide a clear document. Ensure that your documents are very easy to read and that they are in JPEG format and no more than 290KB.

Various travelers have also mentioned on TripAdvisor that they have faced similar issues.

People have also tried all sorts of things to get their payment approved, such as calling their banks, which can be so much effort just for a visa application.

Tips To Fix The ETA Kenya Problems

Now that we have seen what problems you can face when applying for the Kenya Travel Authorization let's look at ways you can try to fix these problems:

Use Atlys

Using Atlys will assist you in more than just fixing the general problems. Atlys will assist you by ensuring your documents are correct and guide you through the whole application process.

With Atlys, you can use credit cards (Visa, Mastercard, and American Express), debit cards, mobile wallets, and dozens of other payment cards worldwide.

The process is super simple. Use these steps to apply through Atlys:


    Visit Atlys: Go to the online portal of Atlys to start your application.


    Enter travel Details: Submit your travel details, including destination and dates.


    Upload Your Documents: With the use of your laptop or smartphone, upload your documents onto the portal.


    Pay The Visa Fee: Lastly, pay the visa fee and submit your application. Once approved, you will receive your Kenya e-visa via email.

Try Using A Smaller Bank

Using smaller banks like Synchrony Bank and Comenity is another option you can look at.

The error you get when you want to pay for your Kenya e-Visa is known as a 3D Secure error.

Now, the 3D Secure is an old security system that most US banks don't use anymore, but many smaller United States banks still use it.

So, for this reason, a smaller bank will complete the visa payment.

Change Your Browser

When experiencing payment problems, various travelers have mentioned that they fixed the problem by simply changing their browsers. So, try that and see if maybe it's all you need for a successful Kenya e-visa application.

Call Your Bank

Suppose you paid with a card from a smaller bank and got past the error, but the portal declined your charge; then you need to contact your bank.

It is possible that they declined the charge because it is foreign.

All you need to do is tell them to accept the payment, and one of two things will happen: your payment will go through, or you need to pay again, and then it will go through.

Get Someone From Another Country To Pay For You

If possible, try and get someone to pay the visa fees for you.

Unless you have someone you know who's staying in another country, getting someone else to make the payment for you is tricky.

Also, because of scams, people are very hesitant to give their bank details to strangers (as they should be).

So, I recommend using this solution as a last resort and ensuring that whoever will be paying for you is legitimate to avoid getting scammed.

At the end of the day, I still recommend you use Atlys.

Do Research

When in doubt, google it. Over the past few years, I've learned that Google truly is your best friend. If you try any or all of these solutions and, for some reason, your electronic payment won't go through, do some research.

Many people are struggling with this right now, which guarantees that someone came up with a solution for your situation somewhere along the way. You can search on Facebook groups, Reddit, and TripAdvisor.

Contact The Electronic Travel Authorization Kenya Help Desk

If all else fails and you have no other option, you can contact the help desk from the Kenya e-visa portal. Provide them with an in-depth explanation of what you are struggling with. From there, you can communicate with them while they assist you through your Kenya Tourist ETA problems.

In Conclusion

I guarantee that with these few tips, you can definitely get through the frustrating and endless tunnel known as the Official visa portal for Kenya.

To skip any of these hassles and problems, you can apply for your e-visa on Atlys in a few easy steps.

For additional Kenya Visa-related information, be sure to check out our Kenya Visa - eVisa Application Process and Requirements.

Frequently Asked Questions

For a quick and easy application, use Atlys for your Kenya ETA for Tourists. At Atlys, we will guide you through the application process and ensure all the details you provide are correct.

Once your visa gets approved, we will notify you and send it to you via email.

Verified Author:

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