Vietnam E-Visa Payment Issues And Solutions

Last Updated : Jan 16, 2024

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30-Second Summary

US citizens need a visa when planning to visit Vietnam. With the easy online portal, you can apply for your visa in minutes. However, when it comes to paying, various travelers have reported some issues. Here are some of the common issues when paying for your Vietnam e-visa:

    If your card is not using a 3D-secured payment system.

    Using a card that is not supported by the portal.

    Glitches from the online portal itself.

To skip any of these hassles, apply for your visa on Atlys in under 5 minutes.

US nationals must have a visa to visit Vietnam and can opt for the Vietnam electronic visa (e-visa). This is a convenient option allowing you to get a visa online from the comfort of your home.

However, there are still some problems when it comes to obtaining this visa. One major issue in particular is that you can only pay the fee using certain cards, which must have a 3D-secured system.

In this post, we cover everything you can do to pay for your e-visa to Vietnam effortlessly and avoid this Vietnam visa issue.

What Are The Possible Problems When Applying For A Vietnam E-Visa?

Many people report having the same payment issues.

You've finally gone through the entire process of filling in the visa application, but you just can't seem to get through the last step!

The last step is very important since it is the payment step. However, various people have had issues when trying to pay for their visas.

These are the most common problems people reportedly have:

    The payment keeps getting declined: This is a common problem where you pay the fees, but you keep getting a payment error.

    Unpaid application error: The payment actually went through, but the status of the visa fee said " unpaid application."

    Browser problems: My browser seemed to be a problem. I've read some comments on Tripadvisor, and people said they had the same problem.

    Card type payment issue: Trying different cards, but the transaction still declines.

Now we have seen the problems, let's go ahead and look at the solutions.

What Can I Do If My Vietnam E-Visa Payment Won't Go Through?

Next, we have put together some of the useful and best tips you can use when running into any issues when applying for your e-visa to Vietnam. Let's have a look at these tips:

Use Atlys

When using Atlys, you will skip any of the hassles or problems mentioned above. You will also get other benefits, such as assistance with submitting the correct documents and timely updates about the processing of your visa.

When applying, this is what you can expect from Atlys:

    Straight-forward application process - this can be done in minutes!

    Support with gathering your documents - Atlys helps you gather all the required documents.

    Step-by-step instructions - Atlys will be there every step of the way!

With the official Vietnam e-visa portal, you can't pay with just any card. However, with Atlys, you can use credit cards (Visa, Mastercard, and American Express), debit cards, mobile wallets, and dozens of other payment cards worldwide.

Try Using A Smaller Bank

Using smaller banks like Synchrony Bank and Comenity can help you complete the payment due to the 3D-secured system. The 3D Secure is an old security system that most US banks don't use anymore, but many smaller banks still use it.

So, in various cases, your payment gets declined simply because your bank might not support the 3D-secured system.

Call Your Bank

Let's say you switched to a smaller bank to pay your visa fee, but your payment still won't go through.

The problem lies then with your bank:

    First, you must call them and ask if they have any record of the payment; if they do, they most likely declined the payment because it's a foreign payment.

    Secondly, after you tell them that the payment must go through!

The first thing is that the payment will automatically go through, and the second thing is that you might need to redo the payment, but this time it'll go through.

Use A Different Browser

Multiple travelers have tried this, and it worked for them. Simply switch your browser to a different one to see if it fixes the payment errors.

First, try different browsers like:




    Internet Explorer.

If you've already tried one, try the other. This might help the payment process.

Ask Someone Else To Pay The Visa Fee For You

This is a useful tip, but if you do not know of a trusted person to help you, this can be tricky.

You're lucky if you know someone living in another country.

Also, because of all the scams, people are hesitant to give their bank details to strangers they meet online, which makes sense. So I recommend that you try and see if you can get someone, but then again, make sure before you pay them because they might be scamming you.

For these reasons, it is still advised to use a trusted source such as Atlys when applying for your e-visa and making online payments.

Do Research

Lastly, when you have tried everything, you can try and do some research to see if you find any other possible solutions for your specific Vietnam e-visa payment problem.

You can also go have a look on Facebook Groups, Reddit, and Tripadvisor. Someone out there is sitting in the same situation as you, and they have a solution.

Payment Methods To Settle Your Vietnamese Visa Fee

According to the Vietnam Immigration Website, these are the best payment options to avoid Vietnam visa payment issues:

    Settle the payment through credit cards with the OnePay payment gate option: You can pay using VisaCard, MasterCard, DinnersCards, SwitchCards, SoloCards, or Paypal. You will be required to provide your personal and credit card details.

    Use Paypal: Within 1-2 business hours after the submission of your application with Paypal, Vietnam immigration will send you an email with the details of the transaction. Send the money to Vietnam with the details provided in the email.

    Settle the payment via Western Union: Within 1-2 business hours after you submit your Vietnam visa application with the Western Union payment option, we will send you an email with the details of the transaction. Upon receiving the payment details from us, go to Western Union, then send money to Vietnam using the details in the email confirming the payment request.

    Settle the payment via bank transfer EximBank: Within 1-2 business hours after you submit your visa, our staff will send you an email with the details for payment via bank transfer EximBank. After getting the payment request details from us, you can go wire the money from your bank account to our EximBank account.

There You Go!

Now, you have seen all the common problems and solutions for the Vietnam e-visa. With the tips and guides in this post, you should be able to solve your payment problem. And if nothing works, use Atlys for an easy online application process and a step-by-step guide.

Frequently Asked Questions

Yes, you do. Unfortunately, US citizens aren't part of the visa-exempt countries. Therefore, you must apply for a visa before traveling to Vietnam.

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