We want you to be thrilled and inspired by your travels. But sometimes, things go wrong. So if anything happens, we'll work to make it right.
Our 100% Money-Back Guarantee covers circumstances where you use Atlys and do not get a visa, or the product falls below your expectations. So if you use Atlys to prepare a visa application for your trip to Germany and your visa is denied, we will pay you back the full amount.
When you first use Atlys, make sure to upload and verify all your information: valid passport, address, and other details. In our experience, these tend to be the top reasons for visa denials. If you followed this and still get a visa rejection, we'll immediately issue you a refund and work with you to try to get you to your destination on time. You'll have to show proof of denial. Evidence can include photos of the official letter, messages, or emails from the embassy.
For full details, please read our terms and conditions.