Vietnam E-Visa Payment Issues And Solutions

Nov 7, 2022

7 min read

I was so excited to visit my sister in Vietnam when I encountered a huge problem. My Vietnam e-Visa payment declined; I tried paying 3 times when I finally had enough.

If you have the same problem, stick around because I've got some tricks up my sleeve that will make your problems disappear and your life so much easier.

Yes, that's right, this post covers everything you can do to pay for your e-visa to Vietnam effortlessly and avoid this Vietnam visa issue.

vietnam ocean view

What Problems Will I Encounter During The Vietnam E-Visa Payment process?

Many people report having the same payment issues.

You've finally gone through the entire process of filling in the visa application, but you just can't seem to get through the last step!

But, why?

These are the problems people reportedly have:

  • The payment keeps getting declined.
  • The payment actually went through, but I got too excited too soon; the status of the visa fee said " unpaid application."
  • My browser seemed to be a problem. I've read some comments on Tripadvisor, and people said they had the same problem.
  • Trying different cards, but the transaction still declines.

"Eye roll" - why does this happen?

Read the next section to find out how you can solve this Vietnam visa payment issue.

vietnam visa

What Can I Do If My Vietnam E-Visa Payment Won't Go Through?

You can do a few things if your Vietnam e-Visa payment won't go through. Suppose you completed the Vietnam e-visa application process. You submitted all the required documents, filled out the visa application form, and now all that's left is the visa processing fee you need to pay.

Unfortunately, you can't complete the payment process. Don't give up! There is a light at the end of the tunnel, and I'll get you through it. Just follow these tips, and you'll pay in no time.

Use Atlys

Have you ever found that applying for a visa is a very stressful and tedious process? From missing documents to tiny errors and websites crashing, all leaving you wondering if you will ever get this visa. With Atlys, you can complete a Vietnam Tourist Visa application error-free in under 10 minutes.

This sounds crazy, right?

But this is what you can expect from Atlys:

  • Straight-forward application process - this can be done in minutes!
  • Support with gathering your documents - Atlys helps you gather all the required documents.
  • Step-by-step instructions - Atlys will be there every step of the way!

After I struggled with the payment process, I searched for Vietnam e-visa posts and came across a post on Atlys; I thought to myself "why not?" and it actually worked!

I got through the Vietnam e-visa application process within a blink of an eye and had zero problems with the payment process.

What did I love about Atlys?

With the official Vietnam e-visa portal, you can't pay with just any card (trust me, I've tried). However, with Atlys, you can use credit cards (Visa, Mastercard, and American Express), debit cards, mobile wallets, and dozens of other payment cards worldwide.

That's so much more convenient, right?

Vietnam E-Visa application process for US citizens on the Atlys app

Try Using A Smaller Bank

This may sound weird, but it really works.

So, I dove into google to determine if other people had the same problem. During my deep dive, I found that people suggested using smaller banks like Synchrony Bank and Comenity. I found out that your payment gets declined because the e-visa portal uses a 3D secure system.

Now, apparently, the 3D Secure is an old security system that most US banks don't use anymore, but many smaller banks still use it.

The e-visa portals also still use the 3D secure system for visa payments.

For this reason, a smaller bank, which still uses 3D Secure, will complete the visa payment.

Call Your Bank

Let's say you switched to a smaller bank to pay your visa fee, but your payment still won't go through? Ugh!

The problem lies then with your bank:

  • First, you must call them and ask if they have any record of the payment; if they do, they most likely declined the payment because it's a foreign payment.
  • Secondly, after you tell them that the payment must go through!

The first thing is that the payment will automatically go through, and the second thing is that you might need to redo the payment, but this time it'll go through.

Coming up next is another solution for your payment problems!

Try Another Browser

This sounds crazy, but many people recommended this and said it works.

First, try different browsers like:

  • Safari
  • Firefox
  • Chrome
  • Internet Explorer.

If you've already tried one, try the other. This might help the payment process.

Get Someone Else To Pay The Visa Fee For You

This is one of the first things that came to mind while I struggled, but unfortunately, it's not as easy as it seems.

You're lucky if you know someone living in another country.

But if you don't, this can be tricky.

Also, because of all the scams, people are hesitant to give their bank details to strangers they meet online, which makes sense. So I recommend that you try and see if you can get someone, but then again, make sure before you pay them because they might be scamming you.

I still recommend you use Atlys as this is the only way to also ensure you have a seamless and hassle-free visa payment.

Do Research

My final solution to you is to do some research; somewhere on Google, you can find a solution for your specific situation.

Over the past year, I started to understand what people meant when they said, "Google is your best friend" cause you can find anything you want with just a search.

If any of these solutions I mentioned above don't apply to you and you've tried everything, your payment still won't go through for some reason.

Go have a look on Facebook Groups, Reddit, and Tripadvisor. Someone out there is sitting in the same situation as you, and they have a solution.

Payment succesful

Payment Methods To Settle Your Vietnamese Visa Fee

According to the The Vietnam Immigration Website, these are the best payment options to avoid Vietnam visa payment issues. Try these:

  • Settle the payment through credit cards with the OnePay payment gate option: You can pay using VisaCard, MasterCard, DinnersCards, SwitchCards or SoloCards, or Paypal. You will be required to provide your personal and credit card details.
  • Use Paypal: Within 1-2 business hours after the submission of your application with Paypal, Vietnam immigration will send you an email with the details of the transaction. Send the money to Vietnam with the details provided in the email.
  • Settle the payment via Western Union: Within 1-2 business hours after you submit your Vietnam visa application with the Western Union payment option, we will send you an email with the details of the transaction. Upon receiving the payment details from us, go to Western Union, then send money to Vietnam using the details in the email confirming the payment request.
  • Settle the payment via bank transfer EximBank: Within 1-2 business hours after you submit your visa, our staff will send you an email with the details for payment via bank transfer EximBank. After getting the payment request details from us, you can go wire the money from your bank account to our EximBank account.

Free Atlys Tools You Can Use To Travel With Certainty

I know you will be very excited about this next section because I am. Atlys has some very helpful tools to help organize and structure your next trip.

This is like the 'icing on the cake,' isn't it?

These tools were created by travelers for travelers to make traveling easier. Here's a list of Atlys' free tools that will make your next visa application a breeze:


There You Go!

My words of wisdom and solutions are done for the day! But, hopefully, this helps you so you can resume your excitement for your Vietnam trip. Keep an eye out because I will continue to write posts for the different countries with e-Visa visa and payment issues.

Vietnam boat
Written By: Laliq Schuman
Fact Checked By: Richard Nathan

Frequently Asked Questions

Do US Citizens Need A Visa For Vietnam?

Yes, you do. Unfortunately, US citizens aren't part of the visa-exempt countries. Therefore you need to apply for a visa before you travel to Vietnam.

Can US Citizens Apply For A Vietnam eVisa?

Yes, you can! US citizens are eligible to apply for the Vietnam eVisa.

What Are The Vietnam eVisa Fees?

The visa fee for US citizens is USD 25. You can pay the fee electronically through the website you use to apply. Please note that this fee is not refundable even if you don't receive your visa.

Do I Need To Enter Vietnam On The Exact Date Specified On My Application?

No, you don't. The validity period starts on the date stated on your eVisa documents. You can enter Vietnam at any time within this validity period. You just need to make sure you leave Vietnam before your visa expires.

Who Can Travel To Vietnam Without A Visa?

Passport holders of the below-mentioned countries can enter Vietnam without a visa and must wait at least 30 days between visits if they want to re-enter Vietnam. The visa exemption countries are:

Belarus, Brunei, Cambodia, Chile, Denmark, Finland, France, Germany, Indonesia, Italy, Japan, Kyrgyzstan, Laos, Malaysia, Myanmar, Norway, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Thailand, United Kingdom.

More from Vietnam

Related Articles