Refund Clarity You
Can Count On

Every case is different, but your peace of mind shouldn’t be. We’ve simplified our refund policy so you can instantly see what applies to your country and product.

Refund page icon mobile

Atlys’s refund policy at every step of the process

Our SOP is public. Our logic is transparent. Check your stage to know if you’re eligible for a refund.

e-visa

The visa is issued online and received digitally to enter the country.

United States
Schengen

Schengen countries are European countries where one visa works for all.

Passport Collection

The passport is collected and the embassy places a visa stamp inside it

Application submitted on Atlys

Personal details & document upload pending

100% Refund

Application undergoes checks

Documents uploaded & being vetted by Atlys

100% Refund

Application filed to government

Application has began processing

No Refund

Visa decision arrives

Visa approval on time

No Refund

Visa approval slightly delayed

Service Fee Waived

Visa rejected

100% Refund

Our refund policy updated through the months

See how we've kept refining our refund policy to provide a better experience for our customers

25

NOV' 25

Refunds reflect directly on your card

Instead of credits, refunds will reflect in your bank account. Faster, simpler, no balance tracking needed.

12

OCT' 25

Refund timelines reduced

We shortened internal review times for faster turnaround by 2x. Refunds will be remitted to your account in 36 hours instead of 72 hours.

05

OCT' 25

Simplified cancellation flow

Now, for certain cancellation requests, our system will auto refund you the amount, which will reflect within 72 hours.

24

JUL' 25

Real-Time Refund Status Tracking

Refunds will now appear in your app timeline so you can track progress without contacting support.

Our refund promise, proven in real stories

See how owning our mistakes earned us better reviews!

RM

Rahul Mehta

23 December, 2024

My visa could not be processed due to an ETA delay, and Atlys handled the refund very smoothly. The support team explained the reason clearly and refunded the Atlys fee without unnecessary back and forth.

NA

Neha Agarwal

8 November, 2024

Even though my visa didn't go through because of external factors, Atlys processed my eligible refund exactly as promised. Communication was clear, timelines were reasonable, and I felt supported throughout the process.

KR

Karthik Reddy

15 October, 2024

I was worried when my application couldn't move forward, but Atlys made the refund experience stress-free. They reviewed my case properly and refunded the applicable amount without pushing me to follow up multiple times.

PS

Pooja Singh

2 January, 2025

What I appreciated most was the clarity around refunds. When my application was affected by a processing issue, Atlys proactively guided me through the refund steps and issued the refund as per their policy.

VC

Vikas Choudhary

19 September, 2024

The refund process with Atlys felt professional and well-managed. Since the issue was not from my side, the Atlys fee was refunded smoothly, which really helped build trust in their service.

MT

Michael Thompson

6 December, 2024

Even though my visa application could not be completed, Atlys handled the refund in a very organized way. Their team reviewed eligibility clearly and processed the refund without confusion, which made the experience reassuring.